Warning
Work in Progress: This page is currently under construction. Content may be incomplete or subject to change. To contribute, see the contribution guide.
VPN Access
Instructions for connecting to the corporate VPN to access internal resources.
Prerequisites
- Active corporate account (Entra ID)
- VPN client installed (see below)
- MFA registered on your account
Client installation
=== “Windows”
1. Download the VPN client from the IT Service Portal (ServiceNow)
2. Install and launch the client
3. Enter the VPN gateway address provided by the Infra team
4. Authenticate with your corporate account + MFA
=== “macOS”
1. Download the VPN client from the IT Service Portal (ServiceNow)
2. Open the `.pkg` and follow the installer steps
3. Enter the VPN gateway address and authenticate
=== “Linux”
```bash
# Install OpenConnect (example for Ubuntu/Debian)
sudo apt install openconnect
sudo openconnect <vpn-gateway-address>
```
Connecting
- Open the VPN client
- Select the profile matching your use case (corporate / infra-admin)
- Authenticate with Entra ID credentials + MFA prompt
- Confirm the connection status shows Connected
Split tunneling
| Traffic | Routing |
|---|---|
| Internal resources (*.patria.com.br, 10.x.x.x) | Through VPN tunnel |
| Internet traffic | Direct (not tunneled) |
Troubleshooting
| Symptom | Action |
|---|---|
| MFA prompt not appearing | Check that Authenticator app is registered in Entra ID |
| Connection drops repeatedly | Check for conflicting network adapters; contact Infra team |
| Cannot reach internal resource after connecting | Confirm the resource is on the internal DNS zone |
Support
Open a ticket in ServiceNow — category Network / VPN.
Infra & Cloud Squad on-call: see Contacts