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Support
Processes, procedures, and references for operating and supporting Patria’s systems.
Quick reference
| Topic | Reference |
|---|---|
| Open a ticket | ServiceNow |
| Critical incident (P1/P2) | Escalation matrix · Teams tech-incidents |
| SLAs by severity | Severities |
| Known issues | Incident catalog |
| System runbook | Runbooks |
| Monitoring | Dashboards and alerts |
| On-call schedule | On-call |
Sections
- Incidents — process, severities, catalog, escalation
- Monitoring — alerts, dashboards, on-call
- Change Management — change management, maintenance windows
- Postmortems — post-incident analysis