Warning
🚧 Work in Progress: This page is currently under construction. Content may be incomplete or subject to change. To contribute, see the contribution guide.
On-call
On-call policy
- 24x7 coverage for P1 and P2 incidents
- Weekly rotation among senior squad members
- Paging via (fill in — PagerDuty / Teams / phone)
Current schedule
| Week | On-call | Contact | Squad |
|---|---|---|---|
| (current week) | (fill in) | (fill in) | (fill in) |
Activation procedure
- Alert detected (automatic monitoring or user report)
- Record incident in ServiceNow with correct severity
- For P1/P2: page on-call via (channel) and open a Teams bridge
- Follow escalation matrix if needed
- Communicate resolution in tech-incidents
On-call response SLA
- P1: respond within 15 minutes
- P2: respond within 30 minutes